[US] Nearly 50% of employees uncomfortable with AI in payroll

In the US, new research has revealed that, despite increasing workplace adoption, nearly 50 per cent of employees still feel uncomfortable with AI, Yahoo reports.

In a survey of more than 9,400 workers, PayrollOrg found that nearly half (more than 46 per cent) were either somewhat or very uncomfortable with the tech being used in payroll processes. 

In addition, just a quarter of workers stated that they were somewhat or very comfortable with AI being used in payroll.

Research shows that AI's use in total rewards remains in the early stages. This is reportedly driven in part by compliance challenges, data quality issues and employee trust concerns.

A previous report, in 2025, showed similar unease around AI in compensation processes. Of the more than 25,000 Americans it surveyed at the time, 34 per cent reportedly stated that they were uncomfortable with AI calculating their wages, and 45 per cent said they were against the use of AI in answering payroll inquiries instead of a person.

Patrick Tripp - senior director of product marketing at UKG - said, "When it comes to AI, payroll is at an inflection point, still largely in evaluation and pilot mode while the rest of the business moves from experimentation to transformation. Payroll must navigate regulatory complexity, financial accuracy, and employee trust in ways most departments don't."

Source: Yahoo

(Links and quotes via original reporting)

In the US, new research has revealed that, despite increasing workplace adoption, nearly 50 per cent of employees still feel uncomfortable with AI, Yahoo reports.

In a survey of more than 9,400 workers, PayrollOrg found that nearly half (more than 46 per cent) were either somewhat or very uncomfortable with the tech being used in payroll processes. 

In addition, just a quarter of workers stated that they were somewhat or very comfortable with AI being used in payroll.

Research shows that AI's use in total rewards remains in the early stages. This is reportedly driven in part by compliance challenges, data quality issues and employee trust concerns.

A previous report, in 2025, showed similar unease around AI in compensation processes. Of the more than 25,000 Americans it surveyed at the time, 34 per cent reportedly stated that they were uncomfortable with AI calculating their wages, and 45 per cent said they were against the use of AI in answering payroll inquiries instead of a person.

Patrick Tripp - senior director of product marketing at UKG - said, "When it comes to AI, payroll is at an inflection point, still largely in evaluation and pilot mode while the rest of the business moves from experimentation to transformation. Payroll must navigate regulatory complexity, financial accuracy, and employee trust in ways most departments don't."

Source: Yahoo

(Links and quotes via original reporting)