[Global] UKG announces Afni uses its Workforce Operating Platform to unify workforce data

UKG has announced that Afni - a global business process outsourcing (BPO) company specialising in customer experience and contact centre services - uses the UKG Workforce Operating Platform for real-time visibility and execution capabilities to strengthen frontline performance, improve the employee experience, and address workforce risks, such as retention, before they affect the business, TecHR Series reports.

Afni has more than 10,000 employees across the US, the Philippines, and Mexico and, according to UKG, relies on the UKG Pro suite to manage its workforce on a single global platform. 

Afni reportedly leverages workforce intelligence from across the UKG Pro suite to help leaders uncover patterns, identify emerging risks, and take proactive measures through guided recommendations that align workforce decisions with performance goals.

“UKG gives us a single source of global workforce intelligence by unifying workforce data, employee feedback, and business insights,” Carl Enchelmayer - Director of Human Resources and US Facilities at Afni - said. “The real-time workforce intelligence tools from UKG help us better understand our employees, improve engagement, and focus on retention, which is the key challenge in our industry. It’s easy for our business intelligence team to combine enterprise data with UKG data to understand operational performance, retention drivers, and engagement by department, division, or even at the project level.”

Afni uses UKG Pro Employee Voice as part of its global retention strategy to gather employee feedback through onboarding surveys, engagement surveys, training feedback, and pulse checks. Continuously listening and combining feedback with workforce and performance data gives leaders a clearer understanding of employee needs for more informed decisions about where to focus support and resources across regions while preserving local cultures.

“UKG’s insights show how dependent our frontline employee experience is on the relationship with his or her supervisor,” Mr Enchelmayer said. “By combining workforce data and employee feedback, we can proactively provide additional training and support to frontline supervisors, which ultimately leads to stronger engagement and higher retention from employees. Happier employees also provide a better interaction for customers.”

“CHROs are being asked to solve increasingly complex workforce challenges, but they can only act on what they can see,” Bob DelPonte - Chief Customer Experience Officer at UKG - said. “Afni gives leaders a deeper understanding of what’s happening on the ground by turning workforce data, employee feedback, and operational signals into actionable insights. That enables them to focus on the levers that matter most: improving retention, strengthening engagement, and creating better outcomes for employees, customers, and the business.”

Source: TecHR Series

(Quotes via original reporting)

UKG has announced that Afni - a global business process outsourcing (BPO) company specialising in customer experience and contact centre services - uses the UKG Workforce Operating Platform for real-time visibility and execution capabilities to strengthen frontline performance, improve the employee experience, and address workforce risks, such as retention, before they affect the business, TecHR Series reports.

Afni has more than 10,000 employees across the US, the Philippines, and Mexico and, according to UKG, relies on the UKG Pro suite to manage its workforce on a single global platform. 

Afni reportedly leverages workforce intelligence from across the UKG Pro suite to help leaders uncover patterns, identify emerging risks, and take proactive measures through guided recommendations that align workforce decisions with performance goals.

“UKG gives us a single source of global workforce intelligence by unifying workforce data, employee feedback, and business insights,” Carl Enchelmayer - Director of Human Resources and US Facilities at Afni - said. “The real-time workforce intelligence tools from UKG help us better understand our employees, improve engagement, and focus on retention, which is the key challenge in our industry. It’s easy for our business intelligence team to combine enterprise data with UKG data to understand operational performance, retention drivers, and engagement by department, division, or even at the project level.”

Afni uses UKG Pro Employee Voice as part of its global retention strategy to gather employee feedback through onboarding surveys, engagement surveys, training feedback, and pulse checks. Continuously listening and combining feedback with workforce and performance data gives leaders a clearer understanding of employee needs for more informed decisions about where to focus support and resources across regions while preserving local cultures.

“UKG’s insights show how dependent our frontline employee experience is on the relationship with his or her supervisor,” Mr Enchelmayer said. “By combining workforce data and employee feedback, we can proactively provide additional training and support to frontline supervisors, which ultimately leads to stronger engagement and higher retention from employees. Happier employees also provide a better interaction for customers.”

“CHROs are being asked to solve increasingly complex workforce challenges, but they can only act on what they can see,” Bob DelPonte - Chief Customer Experience Officer at UKG - said. “Afni gives leaders a deeper understanding of what’s happening on the ground by turning workforce data, employee feedback, and operational signals into actionable insights. That enables them to focus on the levers that matter most: improving retention, strengthening engagement, and creating better outcomes for employees, customers, and the business.”

Source: TecHR Series

(Quotes via original reporting)