[Global] Major outage at Workday impacts thousands of companies

The payroll and HR management platform Workday suffered a major outage on November 13. The platform serves 11,500 organisations worldwide, including thousands of Fortune 500 companies, Fox Business reports.

When users tried to gain access to the platform, they received a message reading, "Workday is currently unavailable. We are experiencing a service interruption. Your service will be restored as quickly as possible.

"We apologize for the inconvenience. If you are a Workday customer and require additional assistance please contact the Workday Administrator within your organization. Otherwise, please check back later."

Walmart and Target are among the big-name clients that may have been affected by the outage. Corporate giants including Netflix, Salesforce, PNC Bank, Chipotle, Southwest Airlines, General Electric and Nasdaq also rely on Workday. 

In addition, the platform reportedly serves government agencies in the US, including the cities of Philadelphia, Dallas, Seattle, Charlotte and Denver, as well as federal agencies like the U.S. Department of Energy. NASA’s Jet Propulsion Laboratory is also reportedly listed as a client.

A site that tracks digital outages, Downdetector, initially reported around 3,000 Workday issues just after 5 p.m. EST on November 13. 

In a statement to FOX LiveNOW, a Workday spokesperson said, "Some of our customers are experiencing a service disruption, and we’re working urgently to investigate and resolve the issue. We sincerely apologize for the challenges this is causing impacted customers.”

Workday has yet to provide an estimate for when services will return. In a statement to the San Francisco Chronicle, the company said the disruption had occurred after it discovered a problem during backup systems tests.

The incident comes just days after Microsoft experienced a massive global shutdown, which reportedly impacted Outlook and Teams email and messaging platforms.

Source: Fox Business

(Link and quotes via original reporting)

The payroll and HR management platform Workday suffered a major outage on November 13. The platform serves 11,500 organisations worldwide, including thousands of Fortune 500 companies, Fox Business reports.

When users tried to gain access to the platform, they received a message reading, "Workday is currently unavailable. We are experiencing a service interruption. Your service will be restored as quickly as possible.

"We apologize for the inconvenience. If you are a Workday customer and require additional assistance please contact the Workday Administrator within your organization. Otherwise, please check back later."

Walmart and Target are among the big-name clients that may have been affected by the outage. Corporate giants including Netflix, Salesforce, PNC Bank, Chipotle, Southwest Airlines, General Electric and Nasdaq also rely on Workday. 

In addition, the platform reportedly serves government agencies in the US, including the cities of Philadelphia, Dallas, Seattle, Charlotte and Denver, as well as federal agencies like the U.S. Department of Energy. NASA’s Jet Propulsion Laboratory is also reportedly listed as a client.

A site that tracks digital outages, Downdetector, initially reported around 3,000 Workday issues just after 5 p.m. EST on November 13. 

In a statement to FOX LiveNOW, a Workday spokesperson said, "Some of our customers are experiencing a service disruption, and we’re working urgently to investigate and resolve the issue. We sincerely apologize for the challenges this is causing impacted customers.”

Workday has yet to provide an estimate for when services will return. In a statement to the San Francisco Chronicle, the company said the disruption had occurred after it discovered a problem during backup systems tests.

The incident comes just days after Microsoft experienced a massive global shutdown, which reportedly impacted Outlook and Teams email and messaging platforms.

Source: Fox Business

(Link and quotes via original reporting)