[Canada] Feedback sought on CRA T1 adjustment delays

In Canada, the Office of the Taxpayers' Ombudsperson (OTO) has launched an online questionnaire to gain public feedback on one of the Canada Revenue Agency’s most persistent service failures: CRA T1 adjustment delays, HR Reporter reports.

OTO released the anonymous online questionnaire on August 20, seeking input on the delays and the options available to resolve complaints. It will close on September 2, one year after the CRA's 100-day service improvement plan began. 

The move reportedly follows two systemic examinations opened in the spring. The CRA's service standard for complex T1 adjustment requests is 20 weeks. As of May 14, 2026, the agency was taking up to 47 weeks. Between February and April, that figure climbed to approximately 49 weeks.   

For HR and payroll teams, delayed timelines can affect employees waiting for reassessments tied to benefit corrections, relocation allowances, or retroactive pay adjustments. These are areas where HR departments frequently support T1 amendment filings for employees. 

The OTO's examinations could reportedly lead to formal recommendations to the Minister of Finance and National Revenue. At the OTO's request, the CRA updated its T1 adjustment webpage to encourage online rather than postal filing.

Source: HR Reporter

(Link via original reporting)

In Canada, the Office of the Taxpayers' Ombudsperson (OTO) has launched an online questionnaire to gain public feedback on one of the Canada Revenue Agency’s most persistent service failures: CRA T1 adjustment delays, HR Reporter reports.

OTO released the anonymous online questionnaire on August 20, seeking input on the delays and the options available to resolve complaints. It will close on September 2, one year after the CRA's 100-day service improvement plan began. 

The move reportedly follows two systemic examinations opened in the spring. The CRA's service standard for complex T1 adjustment requests is 20 weeks. As of May 14, 2026, the agency was taking up to 47 weeks. Between February and April, that figure climbed to approximately 49 weeks.   

For HR and payroll teams, delayed timelines can affect employees waiting for reassessments tied to benefit corrections, relocation allowances, or retroactive pay adjustments. These are areas where HR departments frequently support T1 amendment filings for employees. 

The OTO's examinations could reportedly lead to formal recommendations to the Minister of Finance and National Revenue. At the OTO's request, the CRA updated its T1 adjustment webpage to encourage online rather than postal filing.

Source: HR Reporter

(Link via original reporting)