[UK] Barclays’ major payday IT outage continues

On February 2, Barclays customers across the UK faced a third day of banking chaos as the high street bank’s IT outage continued, The Standard reports.

Both online and mobile banking services were affected by the issue. Barclays confirmed that customers may see an outdated balance with payments made or received failing to show. By February 2, app users were greeted with a message that began, “Thank you for bearing with us”.

The message reportedly stated Barclays was working to correct the user’s balance to ensure it showed all payments and the issue was “taking longer than we’d like to fix”.

The company’s status check website listed the Barclays and Barclaycard apps, online banking and services, cards, payments and transfers, branches and telephone banking as areas experiencing disruption.

According to PA news agency, the outage was caused by a technical issue and is not believed to be related to a cyber attack.

In a February 1 statement, Barclays said it was “extremely sorry” it was facing “ongoing technical issues” and that no affected customer would be “left out of pocket”.

A bank spokesperson said, “Some may continue to see an outdated balance, and payments made or received may not show. Customers should not try to make the payment again.

“Customers can use their cards and withdraw cash, use our app and online banking, and as soon as these remaining issues are resolved, we’ll let our customers know.

“We will ensure that no impacted customer is left out of pocket.

“We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable”

HMRC said in a statement, that it is “working closely” with Barclays to minimise any impact on those submitting their self-assessments and that HMRC services are “working as normal”.

A spokesperson confirmed that any issues related to the bank’s outage will not result in late HMRC payment penalties since these do not apply until March 1. 

Barclays stated that its ATMs remain unaffected and that customers can withdraw cash and use their cards to make payments, however, many customers took to social media to refute this claim.

Source: The Standard

(Link via original reporting) 

On February 2, Barclays customers across the UK faced a third day of banking chaos as the high street bank’s IT outage continued, The Standard reports.

Both online and mobile banking services were affected by the issue. Barclays confirmed that customers may see an outdated balance with payments made or received failing to show. By February 2, app users were greeted with a message that began, “Thank you for bearing with us”.

The message reportedly stated Barclays was working to correct the user’s balance to ensure it showed all payments and the issue was “taking longer than we’d like to fix”.

The company’s status check website listed the Barclays and Barclaycard apps, online banking and services, cards, payments and transfers, branches and telephone banking as areas experiencing disruption.

According to PA news agency, the outage was caused by a technical issue and is not believed to be related to a cyber attack.

In a February 1 statement, Barclays said it was “extremely sorry” it was facing “ongoing technical issues” and that no affected customer would be “left out of pocket”.

A bank spokesperson said, “Some may continue to see an outdated balance, and payments made or received may not show. Customers should not try to make the payment again.

“Customers can use their cards and withdraw cash, use our app and online banking, and as soon as these remaining issues are resolved, we’ll let our customers know.

“We will ensure that no impacted customer is left out of pocket.

“We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable”

HMRC said in a statement, that it is “working closely” with Barclays to minimise any impact on those submitting their self-assessments and that HMRC services are “working as normal”.

A spokesperson confirmed that any issues related to the bank’s outage will not result in late HMRC payment penalties since these do not apply until March 1. 

Barclays stated that its ATMs remain unaffected and that customers can withdraw cash and use their cards to make payments, however, many customers took to social media to refute this claim.

Source: The Standard

(Link via original reporting)