[US] Paycom enhances AI-powered Ask Here employee inquiry tool

The cloud-based human capital management software provider Paycom has announced the enhancement of its Ask Here tool, Silicon reports.

Ask Here utilises AI to produce answers to employee questions, reducing response times and the administrative burden.

“Paycom is committed to simplifying administrative tasks for our clients and delivering a superior experience for their employees,” Rachael Gannon - executive vice president of product and development - said. “Our latest enhancement to Ask Here delivers automated answers to employee questions, which creates significant efficiencies company-wide.”

The tool works as a centralised hub for all employee questions. Ask Here, powered by AI-search, instantly answers inquiries by scanning preloaded company policies, documentation and saved responses. 

In addition, topics can reportedly be preloaded based on common employee questions across departments such as accounting, benefits, maintenance, security and community relations. For more complex or sensitive inquiries, the software can route an inquiry to the most appropriate person in the organisation.

Source: Silicon

(Quote via original reporting)

The cloud-based human capital management software provider Paycom has announced the enhancement of its Ask Here tool, Silicon reports.

Ask Here utilises AI to produce answers to employee questions, reducing response times and the administrative burden.

“Paycom is committed to simplifying administrative tasks for our clients and delivering a superior experience for their employees,” Rachael Gannon - executive vice president of product and development - said. “Our latest enhancement to Ask Here delivers automated answers to employee questions, which creates significant efficiencies company-wide.”

The tool works as a centralised hub for all employee questions. Ask Here, powered by AI-search, instantly answers inquiries by scanning preloaded company policies, documentation and saved responses. 

In addition, topics can reportedly be preloaded based on common employee questions across departments such as accounting, benefits, maintenance, security and community relations. For more complex or sensitive inquiries, the software can route an inquiry to the most appropriate person in the organisation.

Source: Silicon

(Quote via original reporting)