[Singapore] Nearly 1 in 4 workers use AI almost every day yet few see clear benefits

In Singapore, AI has become a regular part of working life for many employees, with almost one in four workers using it nearly every day. But, despite this, new research has revealed that few workers are convinced AI will improve their jobs, MustShareNews reports.

The latest People at Work 2026 report by ADP Research found that 23 per cent of workers in Singapore use AI nearly daily, while 56 per cent use it multiple times a week.

AI adoption globally is reportedly slightly lower, with one in five (20 per cent) workers using AI nearly daily and half using it multiple times a week.

Conversely, just 15 per cent of workers in Singapore strongly agreed that AI would positively affect their job responsibilities over the following year.

Jessica Zhang - Senior Vice President of APAC at ADP - stated that AI adoption alone does not automatically translate into meaningful workplace improvements.

Ms Zhang reportedly said that employees need both the skills and confidence to use AI effectively so they can focus on work requiring “human judgment, creativity, and meaningful connections with others”.

She said, “For employers, this presents an opportunity to invest in training and set clearer performance expectations.”

The report did find that Singapore workers are becoming more certain about AI’s impact on their jobs.

According to ADP Research, only 10 per cent of respondents said they were unsure how AI could affect their roles, falling from 19 per cent a year earlier. 

AI adoption differs by company size. Among employees at mid-sized organisations with 250 to 999 staff, 34 per cent said they use AI daily at work, compared with just 19 per cent of workers at both small businesses with fewer than 250 employees and large organisations with at least 1,000 employees.

Yvonne Teo - Vice President of HR for APAC at ADP - reportedly said the findings suggest organisations face different challenges in adopting AI.

Ms Teo stated that smaller firms may need greater access to affordable AI tools, while larger companies may have to simplify processes and become more agile to encourage wider adoption.

“This highlights an opportunity to close adoption gaps so that the benefits of AI are realised more consistently across Singapore’s economy,” she said.

The report also uncovered a surprising trend. Daily AI users were four times more likely than non-users to report feeling less productive, suggesting that some workers might believe they are accomplishing less as AI becomes increasingly integrated into their daily tasks.

Dr Nela Richardson - chief economist at ADP - reportedly said that AI is changing not only how work is done but also how staff feel at work. Adding that employers who help employees adapt to new ways of working with AI can make the technology feel “less like a disruption and more like a teammate.”

Source: MustShareNews

(Quotes via original reporting)

In Singapore, AI has become a regular part of working life for many employees, with almost one in four workers using it nearly every day. But, despite this, new research has revealed that few workers are convinced AI will improve their jobs, MustShareNews reports.

The latest People at Work 2026 report by ADP Research found that 23 per cent of workers in Singapore use AI nearly daily, while 56 per cent use it multiple times a week.

AI adoption globally is reportedly slightly lower, with one in five (20 per cent) workers using AI nearly daily and half using it multiple times a week.

Conversely, just 15 per cent of workers in Singapore strongly agreed that AI would positively affect their job responsibilities over the following year.

Jessica Zhang - Senior Vice President of APAC at ADP - stated that AI adoption alone does not automatically translate into meaningful workplace improvements.

Ms Zhang reportedly said that employees need both the skills and confidence to use AI effectively so they can focus on work requiring “human judgment, creativity, and meaningful connections with others”.

She said, “For employers, this presents an opportunity to invest in training and set clearer performance expectations.”

The report did find that Singapore workers are becoming more certain about AI’s impact on their jobs.

According to ADP Research, only 10 per cent of respondents said they were unsure how AI could affect their roles, falling from 19 per cent a year earlier. 

AI adoption differs by company size. Among employees at mid-sized organisations with 250 to 999 staff, 34 per cent said they use AI daily at work, compared with just 19 per cent of workers at both small businesses with fewer than 250 employees and large organisations with at least 1,000 employees.

Yvonne Teo - Vice President of HR for APAC at ADP - reportedly said the findings suggest organisations face different challenges in adopting AI.

Ms Teo stated that smaller firms may need greater access to affordable AI tools, while larger companies may have to simplify processes and become more agile to encourage wider adoption.

“This highlights an opportunity to close adoption gaps so that the benefits of AI are realised more consistently across Singapore’s economy,” she said.

The report also uncovered a surprising trend. Daily AI users were four times more likely than non-users to report feeling less productive, suggesting that some workers might believe they are accomplishing less as AI becomes increasingly integrated into their daily tasks.

Dr Nela Richardson - chief economist at ADP - reportedly said that AI is changing not only how work is done but also how staff feel at work. Adding that employers who help employees adapt to new ways of working with AI can make the technology feel “less like a disruption and more like a teammate.”

Source: MustShareNews

(Quotes via original reporting)