[Canada] Toronto recorded $10.3 million in employee fraud losses in 2025

In Canada, a report on Toronto’s fraud and waste hotline has revealed that it handled a heavy caseload in 2025, flagging staff misconduct and larger‑scale schemes that exposed more than $10 million in actual and potential losses, HR Reporter reports.

The Auditor General’s 2025 Annual Report on the Fraud and Waste Hotline states that the City received 697 complaints last year, covering about 1,150 allegations. Since the hotline’s launch in 2002, it has handled nearly 15,350 Hotline complaints, and has averaged approximately 1,210 allegations per year over the past five years.

For 2025, the Auditor General reports actual losses of about $4.5 million from substantiated complaints, and $38,000 in avoided losses where fraud was stopped in time.

Over the five years from 2021 to 2025, the Auditor General’s Office said that hotline‑related complaints have resulted in $6.3 million (actual losses) and $4 million (potential losses), if the fraud had not been detected. 

The City recovered $703,000 of those actual losses over the same period.

City officials provided a statement to CBC, which reportedly said they are “taking the report’s findings seriously and are working with the Auditor General to prevent these issues from happening again.” They added that the City has “improved mailroom tracking, oversight measures and system access controls.” 

It concluded, “We remain fully committed to protecting public resources and addressing the issues identified in the report.”

Source: HR Reporter

(Quotes via original reporting)

In Canada, a report on Toronto’s fraud and waste hotline has revealed that it handled a heavy caseload in 2025, flagging staff misconduct and larger‑scale schemes that exposed more than $10 million in actual and potential losses, HR Reporter reports.

The Auditor General’s 2025 Annual Report on the Fraud and Waste Hotline states that the City received 697 complaints last year, covering about 1,150 allegations. Since the hotline’s launch in 2002, it has handled nearly 15,350 Hotline complaints, and has averaged approximately 1,210 allegations per year over the past five years.

For 2025, the Auditor General reports actual losses of about $4.5 million from substantiated complaints, and $38,000 in avoided losses where fraud was stopped in time.

Over the five years from 2021 to 2025, the Auditor General’s Office said that hotline‑related complaints have resulted in $6.3 million (actual losses) and $4 million (potential losses), if the fraud had not been detected. 

The City recovered $703,000 of those actual losses over the same period.

City officials provided a statement to CBC, which reportedly said they are “taking the report’s findings seriously and are working with the Auditor General to prevent these issues from happening again.” They added that the City has “improved mailroom tracking, oversight measures and system access controls.” 

It concluded, “We remain fully committed to protecting public resources and addressing the issues identified in the report.”

Source: HR Reporter

(Quotes via original reporting)