[Australia] Payroll problems at NAB

In Australia, data from the National Australia Bank (NAB) suggests that it may be struggling to eke out productivity gains as payroll problems persist, Banking Day reports.

According to new data, the number of full-time equivalent employees, in continuing operations, was 41,723 by the end of September 2025. An increase of 7.0 per cent over one year and a rise of 4.4 per cent over six months.

Some of these employees will be needed for the bank’s “modular” program of technology modernisation, while some are reportedly replacing contractors.

Others will fulfil the bank’s strategy of increasing the level of new proprietary home loan business. NAB stated that it added 270 home loan lenders over FY2025.

The data also revealed that, as previously known, NAB had failed to pay its workers correctly. It reportedly incurred costs of $130 million for “payroll review and remediation costs”, of which $44 million was expensed in the second half.

Further payroll remediation costs will be incurred in the current financial year. These have yet to be quantified.

Source: Banking Day

In Australia, data from the National Australia Bank (NAB) suggests that it may be struggling to eke out productivity gains as payroll problems persist, Banking Day reports.

According to new data, the number of full-time equivalent employees, in continuing operations, was 41,723 by the end of September 2025. An increase of 7.0 per cent over one year and a rise of 4.4 per cent over six months.

Some of these employees will be needed for the bank’s “modular” program of technology modernisation, while some are reportedly replacing contractors.

Others will fulfil the bank’s strategy of increasing the level of new proprietary home loan business. NAB stated that it added 270 home loan lenders over FY2025.

The data also revealed that, as previously known, NAB had failed to pay its workers correctly. It reportedly incurred costs of $130 million for “payroll review and remediation costs”, of which $44 million was expensed in the second half.

Further payroll remediation costs will be incurred in the current financial year. These have yet to be quantified.

Source: Banking Day