[Canada] Camille Thériault is UNI’s new CEO following online banking problems

In Canada, UNI Financial Cooperation has appointed Camille Thériault as its new CEO, in the wake of a series of tech problems for many of the bank's customers earlier this summer, CBC News reports.

The August 26 announcement came a day after UNI reported the "immediate departure" of Robert Moreau.

Mr Thériault is returning to UNI after a six-year absence. Pierre-Marcel Desjardins - UNI’s chair of the board of directors - said that Mr Thériault, who led the credit union for 12 years, is "the perfect person" to continue the transition now underway.

In an August 16 press release, Mr Thériault said, "I know there is a lot of work that has been done and that we are moving in the right direction." 

Mr Moreau was reportedly in charge when Caraquet-based UNI began experiencing technical challenges in early July after the credit union separated from Desjardins Group to launch its own online banking platform. 

Around 155,000 customers were due to transition to the new platform on July 6, however, challenges with the process led to problems for customers across the province, with cards not working and people not being able to access their online accounts.

Some customers discovered their most recent pay had failed to arrive in their accounts, something UNI described as "payroll deferral."

At the time, Mr Moreau reportedly promised frustrated customers that the bank was working to make improvements as quickly as possible. However, it took UNI more than a fortnight to make ATM bill payments available for clients. 

Mr Thériault promised to work collaboratively with UNI employees to continue improving the online banking system for their long-term clients.

"For me, this will be a team effort," he said, in French. "I'm like the leader of the orchestra and everyone else is a musician." 

Source: CBC News

(Quotes via original reporting)

In Canada, UNI Financial Cooperation has appointed Camille Thériault as its new CEO, in the wake of a series of tech problems for many of the bank's customers earlier this summer, CBC News reports.

The August 26 announcement came a day after UNI reported the "immediate departure" of Robert Moreau.

Mr Thériault is returning to UNI after a six-year absence. Pierre-Marcel Desjardins - UNI’s chair of the board of directors - said that Mr Thériault, who led the credit union for 12 years, is "the perfect person" to continue the transition now underway.

In an August 16 press release, Mr Thériault said, "I know there is a lot of work that has been done and that we are moving in the right direction." 

Mr Moreau was reportedly in charge when Caraquet-based UNI began experiencing technical challenges in early July after the credit union separated from Desjardins Group to launch its own online banking platform. 

Around 155,000 customers were due to transition to the new platform on July 6, however, challenges with the process led to problems for customers across the province, with cards not working and people not being able to access their online accounts.

Some customers discovered their most recent pay had failed to arrive in their accounts, something UNI described as "payroll deferral."

At the time, Mr Moreau reportedly promised frustrated customers that the bank was working to make improvements as quickly as possible. However, it took UNI more than a fortnight to make ATM bill payments available for clients. 

Mr Thériault promised to work collaboratively with UNI employees to continue improving the online banking system for their long-term clients.

"For me, this will be a team effort," he said, in French. "I'm like the leader of the orchestra and everyone else is a musician." 

Source: CBC News

(Quotes via original reporting)